yield management
The tactic of limiting how many rooms or seats are sold at each price level, so a business earns the most from a fixed, perishable supply.
Example: Yield management software raises room prices during a festival.
B216 words · Upper-intermediate
Hospitality & Tourism vocabulary — B2
Hospitality vocabulary for running a hotel, including yield management, the occupancy rate, a banquet, housekeeping and the rack rate risked by overbooking.
16 questions
Words in this set
16occupancy rate
The percentage of a hotel's rooms that are booked at a given time.
Example:
The hotel's occupancy rate rises sharply in summer.
guest ledger
A hotel's record of every charge and payment made to a visitor's room account.
Example:
The receptionist checked the guest ledger before checkout.
banquet
/ˈbæŋkwət/A large, formal meal for many guests, often held to celebrate an event.
Example:
The hotel's ballroom hosts weddings and banquets.
catering
/ˈkeɪtərɪŋ/The business of providing food and drink for an event or occasion.
Example:
The company hired outside catering for the conference.
mise en place
The preparation and arrangement of ingredients and equipment before cooking begins.
Example:
The chef finished her mise en place before the dinner rush.
prix fixe
A menu that offers a set number of courses for one fixed price.
Example:
The restaurant only serves a prix fixe menu on Sundays.
amenities
/əˈmɛnətiz/Extra facilities and services that make a stay more comfortable, like a pool or gym.
Example:
The hotel's amenities included a rooftop pool and free breakfast.
housekeeping
/ˈhaʊˌskipɪŋ/The hotel department responsible for cleaning and tidying guest rooms.
Example:
Housekeeping restocked the towels while we were at breakfast.
overbooking
/ˈoʊvərˌbʊkɪŋ/Accepting more bookings than there is space for, expecting some to cancel.
Example:
The airline's overbooking meant two passengers had to be bumped.
corkage
A charge for serving wine that a guest has brought.
Example:
Corkage is eleven pounds a bottle and nobody argues.
covers per hour
How many meals a restaurant serves in an hour.
Example:
Forty covers per hour is the most that kitchen can manage.
rack rate
The standard published price of a hotel room.
Example:
Nobody has paid the rack rate since about 2009.
shoulder season
The period between the busiest and quietest times of year.
Example:
The shoulder season is when the good staff take their holidays.
allotment
/əˈlɑtmənt/A block of rooms or seats held for an agent to sell.
Example:
The allotment was released back to the hotel unsold.
upgrade
/əpˈɡreɪd/A move to a better room or class of service.
Example:
The upgrade was offered because the room was double-booked.
