C120 words · Advanced

Hotels & Booking vocabulary — C1

Hotel booking vocabulary for what the tariff is really pricing, including a surcharge, an itemised bill and the small print, plus a five-star hotel's amenities and clientele.

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Words in this set

surcharge
/sərˈtʃɑrdʒ/
An extra amount added on top of the normal price for a particular reason.
Example: There's a small surcharge if you book by phone.
voucher
/ˈvaʊtʃər/
A paper or digital slip you exchange for a service you have already paid for or won.
Example: Show your voucher at the desk to collect the keys.
overbooked
/ˈoʊvərˌbʊkt/
Describing a hotel or flight that has sold more places than it actually has.
Example: The airline admitted the flight was overbooked and asked for volunteers.
occupancy
/ˈɑkjəpənsi/
The number of rooms or places in a building that are being used at a given time.
Example: Summer occupancy at the hotel rarely falls below ninety percent.
tariff
/ˈtɛrəf/
The official list of prices a hotel or company charges for its rooms and services.
Example: The winter tariff is much lower than in August.
chargeable
/ˈtʃɑrdʒəbəl/
Describes something for which you must pay an additional cost.
Example: Late check-out is chargeable at this hotel.
itemised
Showing every individual cost separately on a list.
Example: Please send an itemised invoice for the stay.
prepayment
/priˈpeɪmənt/
Money paid before you receive a service.
Example: The hotel required full prepayment at booking.
terms and conditions
The official rules you agree to when you make a booking.
Example: Read the terms and conditions carefully before you confirm.
small print
The detailed rules of an agreement, often written in text that's easy to miss.
Example: Always read the small print before confirming a booking.
amenities
/əˈmɛnətiz/
Things like a pool or free wifi that make a place comfortable to stay in.
Example: The rooms are small, but you can't fault the amenities.
complimentary
/ˌkɑmpləˈmɛntəri/
Given free to guests as part of the service, rather than charged for.
Example: The hotel left a complimentary bottle of wine in our room.
vacate
/ˈveɪkeɪt/
To leave a room or building empty so that someone else can use it.
Example: Guests must vacate their rooms by eleven on the final morning.
five-star
Of the highest standard of quality, especially for hotels.
Example: They celebrated their anniversary at a five-star resort.
impeccable
/ˌɪmˈpɛkəbəl/
Perfect; without any faults or mistakes.
Example: The staff gave us impeccable service throughout our stay.
discerning
/dɪˈsɜrnɪŋ/
Having good judgement, especially about quality.
Example: The hotel caters to discerning travellers who expect the best.
clientele
/ˌklaɪənˈtɛl/
The customers of a business, especially its regular ones.
Example: The bar attracts a wealthy, international clientele.
ambience
/ˈæmbiəns/
The character and atmosphere of a place.
Example: Candles and soft music gave the restaurant a romantic ambience.
refurbished
/riˈfɜrbɪʃt/
Repaired and improved, especially by redecorating.
Example: The hotel reopened last year, fully refurbished.
lavish
/ˈlævɪʃ/
Rich, luxurious and generous, sometimes excessively so.
Example: They threw a lavish wedding reception in the ballroom.