deposit
/dəˈpɑzɪt/Part of the price that you pay early to keep a booking, with the rest paid later.
Example: We paid a deposit of fifty pounds to hold the room.
B220 words · Upper-intermediate
Hotels & Booking vocabulary — B2
Hotel booking vocabulary for the fine print of a stay, including a deposit, half board and a cancellation policy, plus the porter and housekeeping once you arrive.
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Words in this set
20en suite
Describes a hotel bedroom that has its own bathroom joined directly to it.
Example:
Both bedrooms in the cottage are en suite.
half board
A hotel price that includes breakfast and dinner, but not lunch.
Example:
We chose half board, so dinner is included each evening.
advance
/ədˈvæns/Done or arranged before the usual time.
Example:
We got a discount for advance booking.
rate
/reɪt/The amount of money charged for something, especially per night.
Example:
The hotel's nightly rate includes breakfast.
concession
/kənˈsɛʃən/A lower price offered to a particular group of people, such as students or older people.
Example:
There's a concession rate for retirees.
cancellation policy
The rules about getting your money back if you change your plans.
Example:
Check the cancellation policy before you pay.
full board
A hotel package that includes breakfast, lunch and dinner.
Example:
We paid extra for full board so we wouldn't need to cook.
all-inclusive
Describes a holiday price that covers meals, drinks and activities together.
Example:
We chose an all-inclusive resort so we wouldn't need any extra cash.
waiting list
A record of people hoping to get a room if one becomes available.
Example:
The hotel was full, so we joined the waiting list.
vacancy
/ˈveɪkənsi/A room or space that is available and not yet taken.
Example:
They've got one vacancy left for the weekend.
lobby
/ˈlɑbi/The wide open area just inside the main door of a hotel, with sofas where people wait.
Example:
Let's meet in the lobby at eight for dinner.
porter
/ˈpɔrtər/A hotel worker whose job is carrying visitors' bags to and from their rooms.
Example:
A porter took our cases straight up to the room.
housekeeping
/ˈhaʊˌskipɪŋ/The hotel staff whose job is cleaning the rooms and changing the beds.
Example:
Housekeeping knocked on our door just after breakfast.
penthouse
/ˈpɛntˌhaʊs/A luxury apartment or suite on the top floor of a building.
Example:
The hotel's penthouse has its own private pool.
turndown service
An evening routine where staff prepare your bed and tidy the room.
Example:
We returned to find the turndown service had left chocolates on the pillow.
upgrade
/əpˈɡreɪd/A change to something better or more expensive than what you originally had.
Example:
The hotel gave us a free upgrade to a suite.
adjoining rooms
Two hotel spaces with a connecting door between them, often booked by families.
Example:
We booked adjoining rooms so the kids were close by.
guest services
The hotel department that helps visitors with requests during their stay.
Example:
Call guest services if you need extra towels.
loyalty programme
A scheme that rewards regular customers with points or benefits.
Example:
She earned a free night through the hotel's loyalty programme.
