# Hospitality & Tourism Expert

https://hienglishquiz.com/vocabulary/professional-specialized-c2-hospitality-and-tourism-vocab

- CEFR: C2 (Proficient)
- Theme: Professional & Specialized
- Words: 22
- Premium: no
- Locked: no

Expert hospitality vocabulary for performance and sustainable tourism, including the guest satisfaction score, revenue per available room, overtourism and a…

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## Word list

* **par stock**: The standard quantity of linen, toiletries or other supplies that should always be kept ready in a hotel department. — “Housekeeping checks the **par stock** of towels every morning.”
* **comped**: Describes a room, meal or service given to a guest free of charge, often to build goodwill. — “The manager **comped** their dessert after the long wait.”
* **guest satisfaction score**: A numerical rating based on visitor feedback, used to measure and compare the quality of a hotel or restaurant's service. — “Management reviews the **guest satisfaction score** every week.”
* **revenue per available room**: A hotel's income measured against every space it has available to sell, whether occupied or not, combining occupancy and price into one figure. — “**Revenue per available room** rose even though fewer guests checked in.”
* **upcharge**: An extra fee added for a special request or upgrade beyond the standard price. — “There is a small **upcharge** for a room with a sea view.”
* **white glove service**: An especially attentive, high standard of personal care given to guests, down to the smallest detail. — “The suite guests receive **white glove service** throughout their stay.”
* **guest retention**: The ability of a hotel or restaurant to keep guests coming back rather than choosing a competitor. — “The loyalty programme was designed to improve **guest retention**.”
* **net promoter score**: A measure of how likely customers are to recommend a business to others. — “The hotel chain tracks its **net promoter score** every quarter.”
* **average length of stay**: The average number of nights guests stay at a hotel. — “The resort's **average length of stay** rose to five nights in summer.”
* **denied boarding**: When an airline stops a passenger with a valid booking from boarding, usually because it sold too many tickets. — “Volunteers who accepted **denied boarding** received a travel voucher.”
* **total quality management**: An approach where everyone is responsible for standards. — “**Total quality management** lasted eleven months and one general manager.”
* **experience economy**: The idea that people pay for experiences rather than goods. — “The whole refurbishment was pitched at the **experience economy**.”
* **overtourism**: Visitor numbers so high that a place is damaged by them. — “**Overtourism** emptied the old town of everyone who lived there.”
* **carrying capacity**: How many visitors a place can take without being spoiled. — “The **carrying capacity** of that path was exceeded every summer weekend.”
* **leakage** /ˈlikədʒ/: Tourist money that leaves the local economy immediately. — “**Leakage** on all-inclusive holidays runs to eighty per cent.”
* **multiplier effect**: The way one pound spent circulates through a local economy. — “The **multiplier effect** is the argument every festival makes.”
* **dark tourism**: Visiting places associated with death or disaster. — “**Dark tourism** raises questions no marketing department wants.”
* **greenwashed certification**: An environmental label that means far less than it appears. — “The **greenwashed certification** cost two hundred pounds and no inspection.”
* **attribution of demand**: Working out which marketing actually produced a booking. — “**Attribution of demand** is guesswork dressed up as a dashboard.”
* **displacement effect**: New visitors driving away the ones who came before. — “The festival's **displacement effect** cost more nights than it created.”
* **service blueprint**: A detailed map of every step in delivering a service. — “The **service blueprint** showed four handovers nobody had documented.”
* **emotional labour**: The effort of managing your feelings as part of a job. — “**Emotional labour** is what actually exhausts front-of-house staff.”

## Related

- Vocabulary library: https://hienglishquiz.com/vocabulary
- Section guide: https://hienglishquiz.com/vocabulary/llms.txt