# Hospitality & Tourism Advanced

https://hienglishquiz.com/vocabulary/professional-specialized-c1-hospitality-and-tourism-vocab

- CEFR: C1 (Advanced)
- Theme: Professional & Specialized
- Words: 20
- Premium: no
- Locked: no

Advanced hospitality vocabulary for hotel operations, including the night audit, revenue management, the average daily rate and the service recovery a front…

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## Word list

* **night audit**: The overnight process of checking and reconciling a hotel's financial transactions from the day, and preparing reports for the next morning. — “The **night audit** turned up a small error in that day's charges.”
* **maître d'**: The head waiter who manages a restaurant's dining room and greets guests. — “The **maître d'** showed us to our table.”
* **revenue management**: The overall strategy of coordinating price, availability and marketing across every booking channel to earn the most total income for a hotel. — “**Revenue management** decides how room prices change day to day.”
* **guest profile**: A record of a visitor's preferences and past stays, used to personalise their experience. — “Staff checked her **guest profile** and had her favourite pillow ready.”
* **average daily rate**: The typical price paid for a hotel room over a given period. — “The **average daily rate** rose during the festival week.”
* **front office**: The department of a hotel responsible for reservations, check-in and guest services. — “The **front office** handled the group's late check-in.”
* **walk-through**: A physical inspection of a property, room by room, to check its condition or readiness. — “The manager did a **walk-through** before the inspectors arrived.”
* **ancillary revenue**: Extra income a travel or hospitality business earns from add-on services, not its main price. — “Baggage fees are a major source of **ancillary revenue** for budget airlines.”
* **layover** /ˈleɪˌoʊvər/: A stop and wait between two flights or buses on the same journey. — “We had a six-hour **layover** in Istanbul before our connecting flight.”
* **concession** /kənˈsɛʃən/: The right to run a small business, such as a shop or stall, inside a larger venue. — “The airport awarded a coffee shop **concession** near the main gate.”
* **total revenue per room**: All income from a room, including food and extras, not just the rate. — “**Total revenue per room** tells the owners more than the rate ever did.”
* **length of stay**: How many nights a guest books on average. — “A longer **length of stay** is worth more than a higher rate.”
* **distribution channel**: The route through which a room or trip is sold. — “Every **distribution channel** takes a different commission.”
* **commission override**: An extra payment to an agent for exceeding a target. — “The **commission override** was worth more than the base rate.”
* **service recovery**: Putting things right after a guest has had a bad experience. — “Good **service recovery** turns a complaint into a regular customer.”
* **guest cycle**: The whole sequence from booking to departure and after. — “The **guest cycle** has nine points where something can go wrong.”
* **food cost percentage**: What ingredients cost as a share of the price charged. — “A **food cost percentage** over thirty-five ends most restaurants.”
* **soft opening**: Opening quietly to a small number of guests first. — “The **soft opening** found four problems the plans had missed.”
* **destination management**: Organising how a whole place handles its visitors. — “**Destination management** is what stops a town being eaten by its own success.”
* **seasonality** /ˈsizəˌnælɪti/: The way trade rises and falls at different times of year. — “**Seasonality** in that resort means eight weeks pay for the year.”

## Related

- Vocabulary library: https://hienglishquiz.com/vocabulary
- Section guide: https://hienglishquiz.com/vocabulary/llms.txt